Retro Whale is operated by Circle Vioaza INC.

Orders ship via United States Postal Service (USPS). Your shipping confirmation includes a USPS tracking number.

Orders ship from 4908 Sunset Harbor Cv, Horn Lake, MS 38637. Inventory is held at 4908 Sunset Harbor Cv, Horn Lake, MS 38637. We do not use a third-party fulfillment partner.

Consider where the piece will sit or hang and compare its dimensions with the space. Check the product description for the included pieces and materials.

Use the Includes section for the selected product to check its pieces and quantities.

Standard shipping is free to the 50 U.S. states, including Alaska and Hawaii, with no minimum order. International, expedited and express delivery are unavailable. More detail is in the Shipping Policy.

We generally prepare orders in 0-1 business days, leaving out weekends and major U.S. holidays. Orders received after 2:00 PM (14:00) CT are processed on the next business day. CT is U.S. Central Time (CST/CDT as applicable). The estimated journey after dispatch is 2-4 business days, including destinations in Alaska and Hawaii. Location and carrier conditions may affect transit; a shipping email provides tracking. More detail is in the Shipping Policy.

A return is available only for a manufacturing defect, damage in shipping or an item sent in error. An item without a defect qualifies only if we sent the wrong product; change of mind, size expectations and personal preference are excluded. Please request a return within 30 days of confirmed delivery. Please report delivery damage within 72 hours. For damage, include photos of the item, outer box, readable shipping label and inner packaging. Email the order number and reason; we confirm eligibility within 1-2 business days, provide instructions after approval and pay qualifying return shipping. More detail is in the Refund Policy.

Inspection and refund initiation normally take 1-2 business days from receipt of the returned item. We expect the refund to reach the original payment method within 20 calendar days from receipt of the returned item. This includes inspection, initiation and payment processing; actual arrival depends on your bank or payment provider. Exchanges and store credit are unavailable. More detail is in the Refund Policy.

Email support@retrowhale.com or call (662) 470-6032. Support hours: Monday-Friday, 9:00 AM - 6:00 PM CT. Email replies usually take 1-2 business days.