FAQ
Who operates this website?
Retro Whale is operated by Circle Vioaza INC.
How do orders ship?
Orders ship via United States Postal Service (USPS). Your shipping confirmation includes a USPS tracking number.
Where do orders ship from?
Orders ship from 4908 Sunset Harbor Cv, Horn Lake, MS 38637. Inventory is held at 4908 Sunset Harbor Cv, Horn Lake, MS 38637. We do not use a third-party fulfillment partner.
How do I choose a garden accent?
Consider where the piece will sit or hang and compare its dimensions with the space. Check the product description for the included pieces and materials.
What is included with my order?
Use the Includes section for the selected product to check its pieces and quantities.
Where will my parcel go?
Standard shipping is free to the 50 U.S. states, including Alaska and Hawaii, with no minimum order. International, expedited and express delivery are unavailable. More detail is in the Shipping Policy.
What happens before the parcel arrives?
We generally prepare orders in 0-1 business days, leaving out weekends and major U.S. holidays. Orders received after 2:00 PM (14:00) CT are processed on the next business day. CT is U.S. Central Time (CST/CDT as applicable). The estimated journey after dispatch is 2-4 business days, including destinations in Alaska and Hawaii. Location and carrier conditions may affect transit; a shipping email provides tracking. More detail is in the Shipping Policy.
When should I write about a return?
A return is available only for a manufacturing defect, damage in shipping or an item sent in error. An item without a defect qualifies only if we sent the wrong product; change of mind, size expectations and personal preference are excluded. Please request a return within 30 days of confirmed delivery. Please report delivery damage within 72 hours. For damage, include photos of the item, outer box, readable shipping label and inner packaging. Email the order number and reason; we confirm eligibility within 1-2 business days, provide instructions after approval and pay qualifying return shipping. More detail is in the Refund Policy.
When will the money return to my account?
Inspection and refund initiation normally take 1-2 business days from receipt of the returned item. We expect the refund to reach the original payment method within 20 calendar days from receipt of the returned item. This includes inspection, initiation and payment processing; actual arrival depends on your bank or payment provider. Exchanges and store credit are unavailable. More detail is in the Refund Policy.
How can I contact Retro Whale?
Email support@retrowhale.com or call (662) 470-6032. Support hours: Monday-Friday, 9:00 AM - 6:00 PM CT. Email replies usually take 1-2 business days.