Privacy policy
Effective Date: October 6, 2026
Retro Whale operates retrowhale.com; references to "we," "us" and "our" mean Retro Whale. This is our account of how personal information is collected, used, shared and protected when you visit or order.
Information as you browse and order
Contact details we collect include your name, email, phone number, shipping address and billing address. Order records include the products purchased, order history and conversations with customer support. Device and usage information includes your IP address, browser type, device identifiers, pages viewed, referring URLs and timestamps. The payment options available for your order appear at checkout. Payments are handled securely by the payment processor used at checkout in accordance with PCI-DSS standards. Our servers do not store full credit card numbers or payment credentials; the processor handles payment information directly. We use information to take payments, fulfill orders, arrange shipping, handle returns and issue refunds. It also lets us send order updates, provide support, prevent fraud and unauthorized transactions, improve the website, products and services, and meet applicable legal obligations. Promotional messages are sent only with your consent, which you can withdraw at any time.
Providers and your browser
To run the business, we may share information with Shopify as our commerce platform, payment processors for secure transactions, carriers for delivery and analytics providers to understand site use and improve performance. Sharing with these providers is solely for operating our business. Disclosure may also be required by a law, regulation or legal process, or needed to protect our rights, property or safety. We do not sell, rent or trade personal information to third parties for marketing purposes. Cookies and similar technologies help the site operate, remember preferences and analyze traffic. Browser settings let you manage cookies. Turning them off may affect some site features.
Keeping records and protecting them
We keep personal information for the time needed to fulfill orders, provide support, comply with legal obligations and resolve disputes. We securely delete or anonymize information once it is no longer needed. Administrative, technical and physical safeguards help protect personal information. SSL/TLS encryption protects data transmitted between your browser and our servers. Electronic transmission and storage cannot be completely secure, so absolute security cannot be guaranteed.
Your rights and younger visitors
You have the right to access, correct or delete your personal information and to request information about the data we hold about you. You may stop marketing messages at any time through an unsubscribe link or by contacting us. To exercise these rights, write to support@retrowhale.com. California residents have additional rights under the California Consumer Privacy Act (CCPA). You may request the categories and specific pieces of personal information collected about you, and request deletion, subject to legal exceptions. We do not sell personal information; if that changes, we will provide a clear way to opt out. We will not discriminate against you for exercising privacy rights. Send a CCPA request to support@retrowhale.com with "CCPA Request" in the subject line. This site is not intended for children under 13, and we do not knowingly collect their personal information. Please contact us if you believe a child has given us personal information so we can delete it promptly.
Updates and correspondence
We may update this policy from time to time. The revised text and effective date will appear here. Please review this page periodically. Email: support@retrowhale.com Phone: (662) 470-6032 Hours: Monday-Friday, 9:00 AM - 6:00 PM CT Address: 4908 Sunset Harbor Cv, Horn Lake, MS 38637