Shipping policy

Effective Date: October 6, 2026

A note from Retro Whale about the journey of your parcel. The details below set out what to expect when you place an order and where to write if you need help.

Before you send an order

Standard delivery is free throughout the 50 U.S. states, including Alaska and Hawaii, whatever the order amount. International, expedited and express delivery are not available. Checkout lets you review the product price and applicable taxes before confirming payment, and the parcel is addressed to the shipping address you provide there. Free shipping does not include installation, assembly or in-home delivery services.

While we prepare your parcel

We generally prepare orders in 0-1 business days, leaving out weekends and major U.S. holidays. Orders received after 2:00 PM (14:00) CT are processed on the next business day. CT refers to U.S. Central Time, observing CST or CDT as applicable.

As the parcel travels

The estimated journey after dispatch is 2-4 business days, including destinations in Alaska and Hawaii. Location and carrier conditions may affect the actual transit time. Once dispatched, your shipping email supplies a tracking number so you can follow the parcel.

When a delivery needs attention

Should a parcel appear lost or substantially delayed beyond its estimated delivery window, please write to support@retrowhale.com; we will work with the carrier to resolve the matter. A return is available only for a manufacturing defect, damage in shipping or an item sent in error. Please request a return within 30 days of confirmed delivery. Please report delivery damage within 72 hours. We expect the refund to reach the original payment method within 20 calendar days from receipt of the returned item. The Refund Policy explains the qualifying conditions, photographs and return instructions.

A way to reach us

Email: support@retrowhale.com
Phone: (662) 470-6032
Hours: Monday-Friday, 9:00 AM - 6:00 PM CT