Payment Policy

Effective Date: October 6, 2026

A few notes on paying for a Retro Whale order, from checking the total to finding the confirmation in your inbox.

The options at checkout

Checkout takes these cards: American Express, Diners Club, Discover, Elo, JCB, Mastercard, UnionPay, Visa. Shop Pay, PayPal, Google Pay and Venmo also appear when your device, browser and account support them.
The available methods appear at checkout before you confirm the order.

The total and its protection

Prices are in US Dollars (USD). Before confirming your purchase, checkout displays the product price and applicable sales tax in the total, with no concealed fees or surprise charges. Checkout and transactions are encrypted using SSL/TLS; the payment processor handles payment under PCI-DSS standards, and our servers do not store full payment card details.

A confirmation by email

Once payment succeeds, an order confirmation email follows. If a few minutes pass without it arriving, please check spam or junk mail, then write to support@retrowhale.com if it still cannot be found.

When payment does not go through

Please check the billing information, available funds on the card and any restrictions from your bank or card issuer, or try an alternative payment method. If the difficulty continues, contact the bank or ask us for assistance.

For billing correspondence

Email: support@retrowhale.com
Phone: (662) 470-6032
Hours: Monday-Friday, 9:00 AM - 6:00 PM CT